Maintenance & Support

Proactive care that keeps your systems secure, stable, and evolving.

Technology only delivers value when it keeps running. Airisio's managed maintenance and support service provides dedicated engineers, proactive monitoring, and rapid incident response, so your team can focus on the business while we focus on keeping the lights on.

99.9%
Uptime Achieved
<1 hr
Avg. Response Time
24/7
Support Coverage

Core Capabilities

Proactive Monitoring

24/7 infrastructure and application monitoring with automated alerts, issues resolved before users notice.

Security Patching

Regular OS, dependency, and application patches applied in scheduled windows with rollback plans.

Bug Fixes & Hotfixes

Tiered SLA for bug resolution, critical issues addressed within hours, not days.

Version Upgrades

Framework, library, and platform upgrades managed safely with full regression testing.

Backup & Disaster Recovery

Automated backups, tested restore procedures, and documented disaster recovery plans.

Dedicated Helpdesk

Named support engineer assigned to your account, no ticket queues, no anonymous agents.

Technologies We Use

Prometheus Grafana PagerDuty Datadog New Relic Sentry Jira Service Desk Slack AWS CloudWatch Nginx Certbot Ansible

Our Approach

01
Onboarding & Audit

Full handover audit, we document every system, dependency, and configuration before taking ownership.

02
Monitoring Setup

Deploy monitoring stack, configure alerting thresholds, and establish escalation runbooks.

03
Ongoing Operations

Monthly maintenance windows, proactive health checks, and continuous improvement recommendations.

04
Reporting & Review

Monthly SLA reports, incident post-mortems, and quarterly strategy reviews with your team.

Why Choose Us for Maintenance & Support

Named Engineer

You always know who is looking after your systems, no support ticket roulette.

Transparent SLAs

Clear, contractual response and resolution times, we're held accountable in writing.

Proactive, Not Reactive

We flag issues and recommend improvements before they become emergencies.

Healthcare

Smart Patient Portal

99.9% uptime maintained across the patient portal after transitioning to Airisio managed support.

Ready to get started with Maintenance & Support?

Book a free 30-minute consultation and let's map out exactly what we can build together.